Refund policy

Replacement and Refund Policy

Thank you for shopping with us! We strive to ensure our customers are satisfied with every purchase. If you are not entirely happy with your order, we are here to assist you with our replacement and refund policy.

1. Eligibility for Replacement or Refund

  • Replacement: If the product you received is damaged, defective, or not as described, you may be eligible for a replacement.
  • Refund: We offer a full refund under the following circumstances:
    • The product is damaged or defective.
    • The wrong product was delivered.
    • The product is not as described in the product listing.

2. Time Frame for Requests

  • Replacement or Refund Requests: You must submit your request for a replacement or refund within 3 days from the date of delivery.
  • After this period, we cannot process any claims for replacements or refunds.

3. How to Request a Replacement or Refund

  • To request a replacement or refund, please follow these steps:
    1. Contact us at koohookrafts@gmail.com within 3 days of receiving your order.
    2. Provide your order number and a brief description of the issue.
    3. For defective or damaged items, please include photos or videos of the damage or defect to assist us in processing your claim.

4. Conditions for Refund or Replacement

  • The item must be returned in its original, unused condition with all packaging, accessories, and tags intact.
  • If the product is defective or damaged, it must be returned within 7 days of receiving the item for eligibility for a refund or replacement.
  • For items where a refund or replacement is requested, the product must be in a resellable condition unless defective.

5. Shipping Fees

  • Return Shipping: We do not offer a reverse pickup facility. Customers are responsible for arranging the return of the product using a reliable courier service.
  • Return Shipping Charges: The return shipping charges will be borne by the customer, unless the return is due to a defect, damage, or error on our part.
  • Original Shipping Fees: Original shipping charges are non-refundable.

6. Refund Processing

  • Once we receive the returned product and verify the issue, we will process your refund to the original payment method.
  • Please allow 7 working days for the refund to appear in your account.

7. Contact Information

  • If you have any questions or need assistance, please feel free to contact us at:
    • Email: koohookrafts@gmail.com
    • Phone: +91 9326629547

Thank you for choosing Koohoo Krafts. We appreciate your business and are committed to providing you with the best shopping experience.